Pemasaran bukan hanya menjual barang produksi yang sudah jadi akan tetapi persoalan pemasaran sebetulnya sudah timbul sejak produsen akan memprodusir barang produksi.
Bukuini ditujukan untuk para mahasiswa yang sedang mengambil mata kuliah Marketing, baik sebagai bahan pelengkap untuk kuliah ataupun untuk penelitian. Selain itu, para peneliti, praktisi di bidang Marketing dan pengguna awam merupakan kalangan yang tepat untuk menggunakan berbagai Modul pada buku ini dalam praktek sehari-hari.
The motivation in writing this book was to provide a marketing research text that is comprehensive, practical, applied, managerial, and presents a balanced coverage of both qualitative and quantitative material. This book is written from the perspective of a marketing research user. It reflects the current trends in international marketing, ethics, and the integration of the Internet and comput…
This Global Edition has been edited to include enhancements making it more relevant to students outside the United States. The editorial team at Pearson has worked closely with educators from Asia and the Middle East to contribute new activities and case studies. The sixth edition of Marketing Research: An Applied Orientation is even more current, contemporary, illustrative, and sensitive to us…
Tekanan krisis dipercayai membuat para praktisi pemasaran lebih pintar dan banyak belajar. Terutama dalam memahami konsumen yang belakangan mengalami dinamika mahadahsyat. Kasus pemasaran asli Indonesia ini setidaknya hadir di masa transisi ketika ekonomi sedang di puncak emas (1996) hingga saat perekmian mulai terkoyak dan kian rapuh di 1999. Ada satu hal yang menarik dicermati: pantang menyerah.
"Rarely is the sequel as good as the original. This time it's better! With compelling case studies and insightful discussion, Aaker extends the concepts put forth in managing Brand Equity to create the first true owner's manual for Brand managers.
Alih Bahasa
Principles Of Customers Relationship Managementprovides students with an understanding of customers relationship Management (CRM) and its application in marketing and sales. The authors demonstrate how CRM aligns business processes with strategies directed toward building customer loyalty and creasing profits.
Buku ini menjelaskan secara mudah dan sederhana berbagai konsep dasar e-commerce dan dunia maya. Sangat baik dipergunakan sebagai bahan referensi awal bagi awam maupun mahasiswa yang ingin mendalami ilmu tersebut secara lebih mendalam.
On a recent holiday trip with my family I visited one of the most beautiful and, some would say, cruelest places on earth: Antarctica. It's a realm of ice and harsh extremes, a place where little seems to change, but one never tires of taking in the wondrous nature and seascape. The dimensions are never ending. While traveling there by ship I found myself ruminating about the themes and issues …
Easily accessible, real-world and practical, Sales Management, Tenth Edition by Cron and DeCarlo introduces the reader to the issues, strategies and relationships that relate to the job of managing an effective sales force. With a lively and engaging style, this book places emphasis on developing a sales force program and managing strategic account relationships. With additional information on …
Pembahasan buku ini mulai dari pemahaman rumusan bisnis pemasaran, pengembangan strategi bisnis pemasaran, penciptaan nilai pelanggan
How much mere profit could you make if yöu had customers who couldn't Imagine dolng business with anyone but you? In your dreamsl Tell that to Virgin Atlantic or Harleý Davldson. How great would life be if 40% of your new business simply knocked on your door without you having spent a cent advertising for I1? Impossible! Tell that to First Direct. The companies in this book have managed to tu…
Exceptional Customer Service is an essential tool for business owners and managers who want to create exceptional customers service in their business. With over 70 years of combined experence in the customers services arena, the authors will help you make your business in the best in delivering customer-focused service.
Saat ini, customer service yang hanya bertujuan memenuhi ekspektasi serta kepuasaan pelanggan tidak lagi mampu mengatasi masalah-masalahyang dihadapi perusahaan. Perusahaan membutuhkan konsep layananyang lebih proaktif, lebih peduli terhadap pelanggan, lebih memperhatikan perubahan perilaku pelanggan, dan lebih dekat dengan pe;anggan sehingga pelanggan memiliki ikatan yangkuat dengan perusahaan.
Pada awalnya, rasa ibalah yang selalu memenuhi ayah Evan ketika merawat anaknya yang menderita kanker mata. Namun... situasi berubah ketika Evan justru lebih mengasihani ayahnya, "mengajari" kedua orangtuanya untuk melihat hidup dan kehidupan dengan cara Tuhan melihat kehidupan ini. Buku ini bukan tentang perjuangan seorang ayah, melainkan tentang seorang anak yang diberkati.